Yes! EVONNBLOCK ships to most countries across Europe, North America, and Asia.

Shipping costs and applicable taxes collected at checkout will be displayed before you complete your purchase. Please see our Shipping Policy for current destinations and delivery details.

We typically ship orders within 48 hours, excluding public holidays. Processing may take longer during peak seasons.

• Standard delivery: approximately 7–12 days.
• Expedited delivery: approximately 3–5 days, where available.

These are estimates, not guaranteed arrival dates. Customs processing and local carriers may affect delivery times. Check our Shipping Policy for details.

Your order number appears in the order confirmation email sent after checkout.

Once your order ships, we’ll send a separate shipping confirmation with a tracking number. Use that tracking number on our Order Tracking page to follow your delivery.

Some sets are large or heavy, so items from the same order may ship in separate packages and arrive on different days.

If only part of your order has arrived, please check any additional tracking numbers and allow a few more days. Shipping fees and any applicable free-shipping offers are determined by the terms displayed at checkout.

If your order hasn’t shipped, please contact us as soon as possible at [email protected].

Eligible orders canceled before dispatch can receive a full refund. Once an order has shipped, our applicable return and refund terms will apply.

Customization opportunities depend on the set and our current creator or collaboration programs. We’re exploring special projects, community design initiatives, and other ways to build together.

For a specific request, contact our team with your idea and the product details.

Only one discount code can be applied to an order. Additional eligibility rules may apply to already-discounted products.

Please review the conditions of your coupon before checkout.

We accept major credit and debit cards, PayPal, and other supported online payment methods. Available options will appear during checkout.

The product-page price reflects the item itself. Your order total may also include shipping costs, applicable taxes or duties collected at checkout, and charges associated with your chosen delivery option.

Any charges collected by EVONNBLOCK at checkout are shown before you place your order. Additional import charges, where applicable, depend on destination-country rules.

A payment may be declined for several reasons:

1. Insufficient funds or credit: check your account’s available balance or limit.
2. Bank security checks: ask your card issuer whether an online or international purchase has been blocked.
3. Incorrect details: verify your card number, expiration date, CVV, and billing address.
4. Unsupported card: try another card or PayPal, if available.

If the problem continues, contact [email protected]. For your security, never email us your full card number or CVV.

Check your spam or junk folder first. Then make sure the email address you entered is correct and try requesting another activation email from the sign-in page, if available.

Still need help? Email [email protected].

Every Vision, One New Narrative.

EVONNBLOCK is an official overseas sub-brand of JIESTAR, developed and operated by a dedicated team within Guangdong Jiexing Toys Industrial Co., Ltd.

Drawing on JIESTAR’s experience in building block development and manufacturing, we focus on engaging builds and display-worthy creations—from botanical pieces and glowing architecture to detailed models and imaginative worlds.

We want the building experience to feel just as rewarding as the finished piece.

EVONNBLOCK sets use standard building-block connections compatible with many major building-block systems.

Specialized pieces, lighting accessories, and unique components may not be interchangeable. Contact us if you’d like to check a particular set.

EVONNBLOCK offers a 2-year warranty from the date of purchase, subject to the applicable warranty terms.

If you believe a product has a manufacturing defect, contact us with your order number, model number, and clear photos so we can review the issue and advise on the next steps.

Material consistency, building stability, and product safety are priorities in our product development and quality-control processes.

Testing and certification requirements vary by product and destination market. If you need documentation for a particular set or region, please contact our team for product-specific information.

1. Identify the part: find it in the instruction manual and note the step number.
2. Gather the details: prepare your order number, set/model number, and photos.
3. Contact support: email [email protected] with the information.

We’ll review the issue and help arrange an appropriate solution.

USB lighting sets intended for 5V power can use a regulated 5V USB power bank or a compatible 5V USB wall adapter.

• Never connect lighting wires directly to mains electricity.
• Do not use damaged cables or an incompatible power source.
• Disconnect the lights when not in use.
• Follow the instructions that came with your particular lighting kit.

If you notice excess heat, a burning smell, or visible damage, disconnect the power immediately.

These labels help identify the dimensions or type of certain pieces. Dimensions are often measured in studs—the small bumps on top of a brick.

The shapes distinguish different parts or measurement formats to make each assembly step easier to follow.

The “x” shows quantity, not size.

• 1x: use one of the indicated piece.
• 4x: use four of the indicated piece.

Check the quantity next to each part before continuing your build.

Yes. Our sets include printed instructions, and digital manuals are available through the Instruction Manuals section of our website.

If you can’t find the instructions for your particular set, contact our support team with the model number.

1. Check the power: use a compatible regulated 5V USB source.
2. Disconnect: unplug the lighting cables from the extension board.
3. Test: connect the USB power cable and test connections one at a time.
4. Isolate: reconnect each light cable individually to find the component causing the issue.

If none of the lights work: the power source, USB lead, or extension board may be faulty.

If the lights fail when one cable is connected: that cable or the attached component may be damaged. Disconnect the power and don’t continue using a suspected damaged cable.

Need help? Email [email protected] with your order number, product model, and photos or a short video.