Return & Refund Policy

1. Return Eligibility

We accept return requests within 15 days of delivery.

For returns due to a change of mind, an incorrect purchase, or personal preference, items must meet the following conditions:

• Unused and unassembled.
• In their original packaging, with all pieces, accessories, and instructions included.
• In a condition suitable for resale.

Items that have been assembled, used, damaged through misuse, or returned with missing pieces may not qualify for a standard return.

2. How to Request a Return

To request a return, please email [email protected] within 15 days of delivery.

Please include:

• Your order number.
• The product you wish to return.
• The reason for your return.
• Clear photos of the item and packaging, where applicable.

Our support team will review your request and provide return instructions.

Once your return is approved, please ship the item within 14 days using the return address provided by our team.

3. Damaged, Defective, or Missing Items

We understand how frustrating it can be to receive a building set with damaged or missing pieces.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the issue, if available.

Depending on the situation, we may offer:

• Free replacement parts for missing or damaged pieces.
• A replacement product if the issue cannot be resolved with individual parts.
• A partial or full refund, where appropriate.

For verified product defects, shipping damage, or fulfillment errors caused by EVONNBLOCK, we will cover reasonable return shipping costs when a return is required.

Please contact us before arranging a return so we can confirm the appropriate solution and shipping instructions.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Responsibility Returns

Customers are responsible for return shipping costs when:

• They change their mind or no longer want the item.
• They order the wrong product.
• The item does not meet personal preferences despite matching its description.
• Incorrect shipping information provided by the customer causes delivery or return issues.

EVONNBLOCK-Responsibility Returns

We will cover reasonable return shipping costs when:

• The wrong product was shipped.
• The product arrives damaged or defective.
• There is a verified fulfillment error on our part.

If a return is required due to our error, we will provide return instructions and arrange or approve the shipping costs in advance.

Original shipping fees are generally non-refundable for change-of-mind returns, except where required by applicable law.

5. Order Cancellations

You may request an order cancellation before your order has shipped.

To cancel an order, contact [email protected] with your order number as soon as possible.

If your order has not shipped, we will cancel it and issue a refund to your original payment method.

Once an order has shipped, cancellation may no longer be possible. You may still request a return after delivery in accordance with this policy.

If your order cannot be fulfilled or must be canceled by EVONNBLOCK, we will provide an appropriate refund.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will normally be processed within 1–5 business days after the return inspection is completed.

Refunds will be issued to the original payment method used for your purchase.

• PayPal: Refund posting times depend on the original funding method.
• Credit or debit cards: Refunds may take an additional 3–10 business days to appear, depending on your bank or card issuer.
• Original shipping charges: These may be excluded from refunds for change-of-mind returns, unless otherwise required by law.

We do not deduct our payment processing fees from eligible refunds.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to our support team.

7. Additional Information

• Please ensure that your shipping address is accurate before placing an order.
• If a package cannot be delivered because of incorrect information provided at checkout, additional shipping charges may apply if redelivery is requested.
• We recommend inspecting your order shortly after delivery and contacting us promptly if anything is missing or damaged.
• Nothing in this policy limits any consumer rights provided by applicable law.

8. Contact Us

If you have questions about returns, replacements, refunds, or order cancellations, we’re happy to help.

EVONNBLOCK — Every Vision, One New Narrative.